Questions and answers
The most common questions in short. The details are on the pages the links lead to.
Who delivers my order, and how long does it take?
We ship with Speedy, Econt, BOX NOW, Sameday and Pigeon to an office, a locker or an address anywhere in Bulgaria, usually within 1–2 working days after the order is confirmed. Delivery costs €3.49 to an office or locker and €4.99 to an address, and is free for orders over €40.90. Delivery and payment
How can I pay?
Cash on delivery — to the courier when you receive the parcel. You can also pay by card on Stripe's secure page; the card details never pass through our website. If you collect the order from the pharmacy, you pay there. You do not need an account. Prices are in euro and include VAT. Delivery and payment
Can I collect my order from the pharmacy?
Yes — choose “Collect from the pharmacy” at the checkout. There is no delivery fee; you pay at the pharmacy when you collect the order (in cash or by card), or by card online. We will call you when it is ready. Arfa 7 Pharmacy, 21D Georgi Raychev St., Vitosha, 1700 Sofia, Bulgaria; opening hours: Monday – Friday 8:00 – 21:00, Saturday and Sunday 9:00 – 20:00. Our pharmacy
Do you deliver outside Bulgaria?
Yes, to an address in the countries of the European Union, paid by card or bank transfer — there is no cash on delivery abroad. Medicines are delivered within Bulgaria only. Delivery and payment
Can I return a product?
You can withdraw from the contract within 14 days of receiving the goods, without giving a reason, and return an unopened product in its original packaging. Medicinal products and medical devices that come into contact with the body cannot be returned (Art. 234(5) of the Medicinal Products in Human Medicine Act), and opened cosmetic and hygiene products can be returned only if they are faulty. You can also withdraw online, with the withdrawal form. Returns and withdrawal
Do you sell prescription medicines?
No. Prescription medicines are not sold online (Art. 234 of the Medicinal Products in Human Medicine Act). On the website they are shown for information only, without a price; you can obtain them with a prescription at Arfa 7 Pharmacy, 21D Georgi Raychev St., Vitosha, 1700 Sofia, Bulgaria.
How many packs of one medicine can I order?
Up to 5 packs of the same medicine in one order. If you need more, ask our pharmacist. Ask a pharmacist
Can I ask a pharmacist before I buy?
Yes, free of charge: with the “Ask a pharmacist” form or by phone on +359 877 900 982. A qualified pharmacist answers within an hour during the pharmacy's opening hours. Ask a pharmacist
What do you do with my personal data?
We use it to accept, deliver and invoice your order and to answer your questions; what you send us with the contact or consultation form or by e-mail only to answer you, and we delete it 12 months after the question. Analytics and advertising cookies are used only with your consent. You have the right of access, rectification, erasure, restriction, portability and objection, and the right to complain to the Commission for Personal Data Protection. Privacy policy
Cannot find an answer? Write to us or call +359 877 900 982.